Call Center Agent Scheduling Tool in Excel Spreadsheet (SS Schedules, Lite)

Description

Call Center Agent Scheduling Tool in Excel Spreadsheet
SS Schedules, Lite version, is a powerful mix between a software program and an Excel spreadsheet allows you to create agent shifts (shift lengths, breaks, lunches, vacation time, team meetings, etc) to maximize call center coverage.
Customize your shifts to match your forecasts and arrival patterns, and see what times of days you need to hire for.
Break and Lunch Time maximizer adjusts your break and lunch times for you to maximize coverage
Easily see and determine what times of days you are projected to be understaffed for your volumes, and what times of days you are projecting overstaffing.
Update schedules with PTO, team meetings, calling out sick, etc, and see how that impacts your staffing for the day all the way down to the interval level.
Determine intraday adjustments based on how volumes are coming in.
Huge amount of customization and familiar feel due to Excel’s open source
Easy reporting of assigned shifts to print out for agent use.
Compare actual staffing needs to forecasted.
Can be used for either call, email, or chat volumes.
This product comes with a 45 minute video detailing creating schedules, intraday management, and how to use this product.
Save money and still hit your Service Levels by maximizing agent coverage, knowing how much PTO you can grant (preapproved or even same day), and what times of day you can pull agents off the phones for Team Meetings and Trainings.  Be efficient and take more calls with less agents.
Great tool for Workforce Management (WFM) Professionals!
Who we are:
Here at Spreadsheet Scheduler, we help you schedule the right number of contact center agents at the right time to make sure you are hitting your Service Levels as efficiently and cost effectively as possible.
Because our Patent Pending software products are coded in a programming language buried within Excel, we are able to take advantage of Excel’s stability and flexibility while creating low cost forecasting and scheduling solutions with a familiar look and feel.
Our products range from tools that help you know months in advanced, how many agents you need to hire, all the way down to how many agents you need on the phones for every half hour of the day for every day of the week.
System Requirements:
Requires Microsoft Excel 2007, Excel 2010, Excel 2013, Excel 2016 on a Windows PC computer.
Delivery Method:
The software is in digital format only and is an Excel file.  After your purchase, you will be provided a download link where you can download the Excel file to your computer.  You must already have Excel to run this program.
Terms of Sale:
Before purchasing you must agree to the Terms of Sale / License Terms noted below:
By purchasing this product, it is delivered by way of digital download only.  No boxed product with CD-ROM is available.  The product is a customized Microsoft Excel file that requires Microsoft Excel and macros to be enabled.
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Copyright 2017 by Spreadsheet Scheduler. All Rights Reserved.
SS Schedules, Lite version is
licensed, not sold.  You are given a single user license for your use only.
Unauthorized copying, sharing, or distribution of SS Schedules, Lite or any portion thereof, is prohibited.
SS Schedules, Lite is provided "as is" and without any warranties of any kind.
Amounts are in US $ currency only.